Job Summary:

The Restaurant Floor Manager is responsible for overseeing the day-to-day operations of the dining area, ensuring a high level of guest service, maintaining a smooth flow of service, and leading the front-of-house staff. This role requires excellent leadership skills, attention to detail, and a commitment to delivering exceptional dining experiences for guests.

Key Responsibilities:

Customer Service:

• Ensure that all guests receive high-quality service throughout their dining experience.
• Address guest complaints or concerns promptly and professionally.
• Maintain a positive atmosphere in the restaurant by managing guest interactions and resolving any issues that arise.

Staff Management:

• Supervise, train, and motivate front-of-house staff, including servers, hosts, and bartenders.
• Assign duties and responsibilities to the team to ensure efficient operations.
• Conduct regular performance reviews and provide constructive feedback to team members.

Operations Management:

• Oversee daily operations of the restaurant, ensuring that everything runs smoothly during peak hours.
• Manage the restaurant floor, ensuring proper seating arrangements and flow of guests.
• Ensure the cleanliness and safety of the dining area and restrooms.
• Ensure that staff adhere to health and safety standards and company policies.

Inventory and Supplies:

• Monitor and manage restaurant supplies and equipment, ensuring that everything is well-stocked and operational.
• Coordinate with the kitchen and bar to ensure seamless communication regarding guest orders, menu changes, and special requests.

Financial Responsibilities:

• Assist with managing the restaurant’s budget, including tracking labor costs and supplies.
• Handle cash and credit card transactions, including verifying bills and handling guest payments.
• Assist in implementing strategies to increase sales and improve profitability.

Team Collaboration:

• Collaborate with the kitchen, bar, and management team to ensure smooth communication and the efficient execution of orders.
• Help in coordinating special events, promotions, or themed nights as directed by the restaurant manager.

Health & Safety Compliance:

• Ensure compliance with all relevant health, safety, and sanitation regulations.
• Train staff on proper food handling and safety procedures.

Required Skills and Qualifications:

• Proven experience as a floor manager or supervisor in a fast-paced restaurant environment.
• Strong leadership and team management skills.
• Excellent guest service and communication skills.
• Ability to multitask and manage time effectively.
• Strong problem-solving abilities and conflict resolution skills.
• Basic knowledge of restaurant financials, including budgeting and sales tracking.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A degree or certification in hospitality management or a related field.
• Knowledge of POS systems and restaurant management software.
• Experience with staff scheduling and labor management.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 40 pounds.
• Comfortable working in a fast-paced, high-pressure environment.

Success Factors:

• Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.
• Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.
• Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.
• Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.
• Ownership & Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.
• Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.
• Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.

Additional Responsibilities:

• Any other duties assigned by Supervisor.

If you’re an enthusiastic, detail-oriented leader with a passion for excellent guest service and fostering strong collaboration between the front-of-house and kitchen teams, we’d love to hear from you. Apply today to join our team and help create a top-tier dining experience for our guests!