Job Title:

Spa Receptionist

Seasonal Position- Pick your schedule part-time. Other potential opportunities as well.

Job Description:

We are seeking professional and highly organized Spa Receptionists with integrity to provide excellent customer service to ensure our guests are relaxed while having a memorable experience at our luxury spa. This is a great opportunity for the right person. I’m confident that we will form a lasting bond that will keep you coming back season after season.

Responsibilities:

Create 100% guest satisfaction by providing exceptional hospitality and by exceeding guest expectations.

• Greeting clients/guests in a warm welcoming manner.

• Ensure client/guest intake forms are completed, signed and given to the correct massage therapist or esthetician.

• Excellent communication skills with guests and spa technicians.

• Answering incoming phone calls, returning phone calls and responding to emails in a timely manner.

• Scheduling: Schedule appointments for clients/guests. Relaying the information to the massage therapists and estheticians.

• Selling spa products: Sell spa products and process transactions.

• Handle and address customer concerns and provide solutions.

• Maintaining the spa: Keep the reception as well as common areas clean and tidy. Help ensure the spa is stocked.

• Assist with daily laundry.

• Complete accurate and legible messages including your signature and date.

• Help massage therapists and estheticians if they require assistance within Teamwork is a must.

• Checking client/guest out: Our farewell is important.

• Opening and closing the spa: Open and close the spa at the appropriate times.

Compensation:

Hourly and Retail Commission (15%)

Perks:

Product Discount, hotel restaurant discount

Job Setting:

Botanica Spa & Wellness at The Claremont Hotel

The Claremont Hotel | 22 Claremont Road | Southwest Harbor, Maine 04679

207.244.5036 | theclaremonthotel.com