Job Summary:

We are looking for an experienced and personable full time, year round Front of House Manager to oversee the daily operations of the front-of-house staff and ensure exceptional guest experiences. This role requires a strong ability to manage and lead the service team, maintain efficient communication with the kitchen, and create a welcoming atmosphere for all guests. The ideal candidate will have a passion for hospitality, outstanding leadership skills, and a proven track record of working collaboratively with kitchen staff to deliver high-quality service and food.

Key Responsibilities:

Staff Management:

• Lead, motivate, and manage the front-of-house staff, including servers, server assistants, hosts, and bartenders.
• Conduct regular training sessions to maintain high standards of guest service and service flow.
• Create employee schedules, ensuring optimal coverage during busy hours and special events.
• Monitor and evaluate staff performance, provide constructive feedback, and address any issues promptly.

Guest Service Excellence:

• Ensure guests receive outstanding service, from greeting and seating to order-taking and final check-out.
• Handle guest complaints or concerns professionally and ensure a resolution that maintains guest satisfaction.
• Create a welcoming, friendly, and efficient environment that encourages repeat business and positive reviews.

Kitchen Collaboration:

• Act as the main liaison between front-of-house staff and kitchen personnel, ensuring smooth communication and coordination during service.
• Communicate guest feedback, special requests, and dietary restrictions to the kitchen to ensure satisfaction.
• Work with the kitchen team to address issues quickly and ensure that food is served in a timely manner.
• Ensure proper food presentation and that orders are correct before serving.

Operations and Flow Management:

• Oversee the flow of service, ensuring tables are properly turned, and that the restaurant runs efficiently during peak and off-peak hours.
• Ensure all guests are seated in a timely manner, and reservations are handled smoothly.
• Maintain cleanliness and organization of the front-of-house area, including dining areas, bar, and restrooms.

Financial and Inventory Management:

• Monitor daily sales, cash handling, and report to management as needed.
• Oversee inventory and ordering of front-of-house supplies (e.g., napkins, glassware, etc.).
• Work with management to monitor and control costs related to service operations.

Health and Safety Compliance:

• Ensure compliance with health and safety regulations, food safety standards, and sanitation protocols.
• Ensure that staff is trained in proper safety and hygiene practices.

Team Development and Engagement:

• Foster a positive and professional work environment that encourages teamwork and continuous improvement.
• Provide ongoing feedback to the team to enhance their performance and guest interactions.
• Encourage staff growth and career development opportunities within the restaurant.

Qualifications and Experience:

• Minimum three years of front of the house management experience in a high-volume, full-service restaurant or similar guest facing role in the hospitality industry
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with both staff and guests.
• Ability to collaborate effectively with kitchen staff to ensure smooth service.
• Excellent organizational and time management skills.
• Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
• Basic understanding of financials, budgeting, and cost control.
• Knowledge of health and safety regulations and food service best practices.
• Familiarity with restaurant management software (POS systems).
• Strong knowledge of fine wine preferred, including wine service
• Food Protection Manager Certification preferred

Additional Responsibilities:

• Any other duties assigned by Supervisor.

Success Factors:

• Ambassador of Joy: Embody and promote a culture of positivity and enthusiasm, ensuring that both guests and staff feel welcomed, valued, and inspired.
• Customer-Centric Focus: Understand and anticipate the needs of both internal and external guests, consistently exceeding expectations.
• Meticulous Attention to Detail: Deliver work that is precise, thorough, and up to the highest standards of luxury hospitality.
• Effective Communication: Provide clear, concise, and actionable information to ensure colleagues, guests, and stakeholders are well-informed.
• Ownership & Accountability: Take full responsibility for tasks, ensuring they are followed through to achieve the desired results.
• Foster Team Collaboration: Work collaboratively within teams, motivating others to sustain exceptional levels of performance.
• Build Strong Relationships: Establish trust and foster cooperation with colleagues, guests, and partners to promote mutual success.

Benefits:

• Health insurance, bonus, paid time off, 401K, staff discounts and perks.

If you’re an enthusiastic, detail-oriented leader with a passion for excellent guest service and fostering strong collaboration between the front-of-house and kitchen teams, we’d love to hear from you. Apply today to join our team and help create a top-tier dining experience for our guests!